Lesson List
35
Lesson 0: Start Here
Module 1: Who Reads It and What They Do Next
Pick your 3 and find 2 good ones
Module 2: Plain Language, Bad News and Your Voice
Short sentences, one name per part
Numbers, units and part numbers
Module 3: The Teardown and Failure Report
One page: what, why, cost, next
Cause without blame, and how sure
Draft it, check it: the teardown report
Module 4: The Field and Shop Reader
Unsafe and temporary go first
Repair order and work order notes
Draft it, check it: the service report
Module 5: The Recommendation
The decision first, 2 or 3 options
Repair or replace, for the customer
The ask, the owner and the date
Draft it, check it: the recommendation
Module 6: The Quote Cover Letter
What the buyer reads first
Scope, exclusions and assumptions
Lead time and terms, bad news early
Draft it, check it: the quote cover letter
Module 7: Careful Words
Fact, finding and opinion
Module 8: Check, Protect and Test
Customer data and AI tools
Portfolio, final and action plan
